It’s a good feeling to know precisely to whom you can turn if the worst comes to the worst. With BMW Roadside Assistance, a competent contact is just one call away – and in fact around the clock, 365 days per year.
In expert hands around the clock: enjoy maximum driving pleasure, safety and convenience with your BMW. Our BMW Roadside Assistance makes sure you’re also well taken care of in emergencies. Just contact the hotline of BMW Roadside Assistance if you need on-the-spot roadside assistance: we’ll send a BMW Servicemobile straight out to you or arrange for roadside assistance through selected cooperation partners. If necessary, we’ll also organise a taxi or hotel reservation for you.
Do you have any queries regarding BMW Roadside Assistance? If so, please contact any BMW Authorised Dealers in Malaysia.
Find out moreIn the event of a vehicle breakdown, customer can call to Roadside Assistance Call Centre using BMW Toll Free Number 1800 88 8808 or by calling mobile care service in the connected drive option.
The team of qualified customer contact specialists are always on standby 24 hours a day, 365 days a year to provide lifetime phone assistance and BMW Customer Service Vehicle for on-the-spot repair.
If it is not possible to repair the damage on-site, BMW Roadside Assistance will cover the cost of towing the vehicle to the nearest BMW Authorised Dealership.
Once the vehicle has been diagnosed, the service team will follow up on the repair process and keep the owner informed of the latest developments.
a. Mobility Service Solution.
The seamless mobility offer includes providing 24/7 call center and organisational support, on-site breakdown assistance by a qualified technician (If required) as well as facilitating alternative travel arrangement.
b. Courtesy Car.
BMW Authorised dealers will diagnose the breakdown vehicle at the soonest possible and on case to case consideration will arrange a courtesy car subject to the courtesy car availability and complexity of the vehicle repair.
c. Hotel Accommodation.
In case where a vehicle breakdown occur at a distance of more than 200km from customer’s residential address, customer is entitle for an overnight stay in a nearby hotel and can claim back the hotel expenses at BMW Authorised where his/her car has been sent for repair.
In the event a breakdown occurs abroad and if the car cannot be repaired on-site and the customer requires to be somewhere urgently, repatriation service will be offered if customer’s vehicle needs to be returned 200km away from his registered address and no cost to customer.
The fast, expert support from BMW Accident Hotline gives you as much relief as possible when it counts – and ensures that you and your BMW are excellently looked after, even in exceptional circumstances. The BMW Accident Hotline service comprises of:
To help us organise our assistance for you in the most efficient way, please state your name, your BMW model as per the vehicle registration document and your current position when calling.
BMW’s complimentary Accident Call automatically detects if you’ve been involved in a minor accident and alerts you through the iDrive screen. You will then be prompted to initiate Accident Call and quickly connected to a BMW Accident Support agent, who will arrange for your vehicle to be recovered and share your details with your preferred BMW Approved Bodyshop for repairs.
If your BMW is fitted with BMW Emergency Call, your car will contact Emergency Services automatically in the event of a major incident where airbags are deployed. All new BMWs are fitted with this feature as standard.
BMW Roadside Assistance & Accident
Hotline : 1 800 88 8808
International : +603-7965 3822
Expert support is only ever a tap away.
Add the BMW Accident Support number to your phone now or download the My BMW App to easily access BMW Accident Support when you really need it.
**Charges may apply and to be borne by customers.
Terms and conditions.
1. BMW Roadside Assistance & Accident Hotline is a service provided by AWP Services Sdn Bhd, formally known as Mondial Assistance Services, which is a 24-hour call centre to assist BMW owners/drivers in situations of breakdowns or accidents.
2. The customer shall pay all applicable charges for services which are not within the coverage of BMW Roadside Assistance.
3. BMW Roadside Assistance & Accident Hotline is a service provided within Malaysia, Singapore, Thailand and Brunei.
4. BMW and its service provider shall not be responsible:
- If the vehicle is or has been modified for participation in rally, racing, speed or duration tests or modified against government regulations.
- For service provision outside the territorial limits stated.
- Any criminal act or offence by the Insured/driver and/or passengers of the vehicle for any unlawful or illegal purpose.
- For loss or damage to any property carried in or on the vehicle.
- For loss or damage directly or indirectly occasioned by or happening or in consequences of war, invasion, act of God, act of foreign enemies, hostilities whether war be declared or not, civil war, rebellion, insurrection, terrorism, military and usurped power, riot, or civil commotion or sabotage or any other events (whether falling into the same genus, species, class or category as the foregoing or not) beyond the control of the driver or the person operating or having control of the Vehicle at the time of the accident.
